Cancel Spectrum and Sign Up Again in New House
As of 2022, canceling Spectrum cyberspace requires you to either call-in or visit a store in person.
The lack of online counterfoil options tin can exist frustrating, particularly if you're just moving or switching to another provider to reduce toll.
To make matters worse, the counterfoil procedure can easily take an entire twenty-four hour period, since cable companies tend to dislike losing customers.
This post volition walk y'all through how to go service canceled fast and cheap. As a Spectrum customer myself, I go through this cancellation procedure every year in guild to take advantage of their new client discount arrangement.
Be sure to read through the department on returning equipment below, since doing this improperly can toll you $200 or more than in fees (or even hurt your credit score).
Quick Tips
- Online counterfoil: Spectrum does not let you to cancel your account online. You take to either phone call-in or visit a Spectrum store in-person. Alternately, there are a variety of personal finance services like Truebill or Trim that can abolish Spectrum for y'all.
- No early termination fees: All Spectrum plans are contract-free, then y'all don't take to worry about early termination fees when cancelling.
- Prorated bills: as of 2019, Spectrum no longer prorates bills or issues credits for partial months. Be certain to cancel before your next billing cycle to avert paying for an extra calendar month of service. Exercise non cancel the twenty-four hours your monthly payment is due or scheduled.
- Equipment returns: Spectrum can charge $200+ if you lot fail to return the WiFi equipment, including if information technology's lost in the mail. I strongly recommend yous render equipment in-person at a Spectrum store and obtain a receipt.
- Render assistance: Spectrum tin but do equipment choice-ups for canceled accounts if y'all have a documented inability. Otherwise, yous must mail or physically return the equipment yourself.
1. Check for unpaid balances on your electric current statement
Before you beginning the cancellation procedure, log into your business relationship or check you lot last statement to brand sure you don't take any past-due charges.
Going in with a fully-paid account will brand the process faster, particularly if you lot've been paying by post and yous're moving.
The balance should be displayed directly when you log in. If you see an unexpected dollar amount, you can find and review line items on your bill here:
ii. Choose a counterfoil date before next payment is due
Unfortunately, Spectrum stopped prorating bills back in 2019.ane
This means that whenever you cancel, you are on the hook to pay for the full month — fifty-fifty if you lot're moving simply a couple days after the next payment period.
If your movement appointment is on or near your adjacent month's payment due engagement, make sure to cancel service a few days beforehand. Do not try to practise it the day your payment is due. If you do, they will accuse you lot for the full next calendar month.
Give them a specific day to shut off service when you call, and make sure it'south within your current month, which you pay for at the starting time of each service flow.
3. Notify Spectrum of your cancellation (by phone or in-person)
Spectrum doesn't allow you to cancel service online through your account or their mobile app.
You can either abolish over the phone, or in person. I strongly recommend canceling in person, because information technology makes it much easier to avoid issues with equipment returns and disagreements well-nigh cutoff dates and billing.
| Plan type | Contract requirement | Termination fee |
|---|---|---|
| Internet-only | No contract | Gratuitous |
| Tv set bundles | No contract | Gratis |
| Telephone bundles | No contract | Free |
Cancelling Spectrum by phone
The phone tree when yous call Spectrum makes information technology hard to cancel, because they hope to retain customers who are moving to another Spectrum service surface area or looking for bill reduction.
Spectrum employees are required to run through retentivity scripts before they let you actually abolish.
Follow these steps to skip the scripts and complete the call in 10 minutes instead of forty+ minutes:
- Telephone call the Spectrum cancellation number at (833) 267–6094.
- They'll pull up your account automatically from your telephone number.
- When they inquire what y'all're calling nearly, say "service changes."
- They'll run through several options like "upgrade" or "add Tv" earlier finally offering the "remove service" selection. Select "remove service."
- This will take yous to the retention section, where an agent will try to convince you that you should upgrade to Television instead of cancelling. Only say: "I demand to cancel because I'm moving out of Spectrum'south service expanse."
- At this point, they volition have no script left and will skip ahead to the actual cancellation.
If the agent continues to printing you virtually where y'all're moving and calculation Television set, I suggest saying that you lot're moving out of the U.s.a.. This is the only fashion to completely skip their required script about service transfers.
Cancelling Spectrum in person
Google "Spectrum store near me." If in that location is i within reasonable driving altitude, I suggest you go at that place in person to procedure your cancellation.
Spectrum employees however have to follow a retention script in-store, but information technology's much easier to work around by merely maxim that you're moving out of their service area.
The biggest reward of cancelling in-shop is that you can return your equipment with no take a chance for information technology to be "lost" in the postal service, which results in you lot getting charged for it.
With that in mind, bring your modem, router, DVR, and anything else you are currently leasing from Spectrum, and get a receipt for the return when you hand it to the Spectrum employee.
Seriously, equipment returns are the number i cause of bug with Spectrum counterfoil… just practice it in person if y'all tin can and relieve yourself a $200 surprise bill.
4. Return any equipment leased from Spectrum (modem, router, DVR)
You have four options for returning your Spectrum equipment:
| Equipment render option | Clarification | Cost |
|---|---|---|
| In-store | Best to ensure issue-free return | Costless |
| UPS | Simplest mail-in selection | Costless |
| FedEx | Backup if no UPS shop nearby | Free |
| Home pickup | Only available for disabled customers | Variable fee |
In-store dropoff is the first choice, since it removes whatever possibility of items being lost or mis-labeled. Information technology's difficult for Spectrum to argue if yous accept a receipt from an in-store dropoff.
UPS is as well surprisingly simple. You just show up at UPS with your equipment, and they take a system in place for identifying the items with your Spectrum business relationship and packaging for return. It's free and simple, but non as foolproof as delivering yourself.
Mailing straight to Spectrum yourself via USPS is not an option. If you effort to do this, get ready to pay an equipment replacement fee.
Go along in mind that if your equipment is not returned, you are on the claw to pay for it. This includes issues with the mail, UPS box went missing, Spectrum employee dropped it somewhere, etc.
| Equipment type | Example replacement fee |
|---|---|
| WiFi modem/router | $200+ |
| Receiver | $103 |
| CableCARD | $20 |
| Tuning Adapter | $130 |
Unless you render it in person and get a receipt, there is e'er a hazard that it will come back to haunt yous as a missing equipment charge.
The unreturned equipment fee varies based on the specific hardware not returned. The table to a higher place provides a breakdown of some standard fees, based on reader write-ins and the Spectrum charge per unit menu for the Western U.s. region.
Note: Spectrum just does equipment pickups for customers with disabilities. Don't abuse this policy if you're not disabled, information technology makes life harder for people with actual disabilities and makes information technology likely they'll add a higher fee in the future.
v. File equipment return receipts and email confirmations
This is the almost important pace: whether you accept a receipt for drop-off at a Spectrum store, or a receipt from dropping off with UPS/FedEx, brand sure yous keep the receipt.
You'll need these to object to any additional fees or adventitious charges you incur after cancelling service. If possible, also print and concur onto a copy of the cancellation e-mail with the date your service is shut off.
six. Confirm no charges later on stop of service date
Finally, log into your Spectrum business relationship or call them directly the mean solar day subsequently your regular billing date, to triple check that there are no new fees on your account.
If they make up one's mind to add fees afterwards the fact, and you've moved and blocked their emails, you won't hear about it until collections start. Obviously, this tin hurt your credit score.
Therefore, exist sure to manually check that your account balance is a nice round "zip" the month after yous cancel.
Alternative to DIY: Spectrum Cancellation Services
If yous're stressed almost cancelling Spectrum or already tried and didn't make it through the call center, you tin can consider services like Truebill or Trim who will do it for yous.
Just keep in mind that these services make money past charging fees; they primarily offer beak counterfoil because it encourages you to use their neb monitoring services.
It'southward worth trying if you struggle to keep upwardly with abiding bill changes, but it'due south non 100% free.
How to Abolish or Change Individual Spectrum Services
If you lot're looking to cancel TV or only change your internet program, Spectrum makes it a little scrap easier, but with a catch:
Upgrades are easy and can be washed completely online through your Spectrum account. Just log in and select "service upgrades" in the sidebar to add TV or increase your internet tier.
Downgrades are not so easy, since plainly they'd prefer y'all kept the more than expensive services. You have to call in to perform near downgrades, particularly service removal that involves equipment such equally "cutting the string" from TV.
You can admission your Spectrum business relationship at Spectrum.internet, or in-store if you're having issues. The Spectrum customer service line is (855) 707-7328.
Frequently Asked Questions
Does Spectrum Cyberspace take a satisfaction guarantee?
Spectrum Internet residential plans accept a satisfaction guarantee which permits gratuitous cancellation in the offset 30 days of service. However, the return is in form of credit if you retain any other spectrum services.
Does Spectrum prorate terminal bills?
Spectrum previously prorated terminal bills for customers, simply starting in 2019 they no longer offer prorating when customers cancel. Additionally, you tin can exist charged for an additional month of service it you effort to cancel on your bill's scheduled payment date. Therefore, customers who are cancelling Spectrum service should do and so prior to the next month's scheduled payment.
Does Spectrum accuse early termination fees?
Spectrum does not crave customers to have contracts, so there is no early termination fee associated with canceling. If you've been a customer for fewer than 30 days, you tin can go the unabridged cost of service refunded. If a customer for longer than 30 days, y'all will exist charge for the concluding month in total with no prorating.
Can you cancel Spectrum internet service online?
Spectrum does not allow customers to cancel or even downgrade plans online. While upgrades tin can be performed online, all other service adjustments and cancellations must be done either via phone or in person at a Spectrum store location.
Tin you transfer Spectrum net service to a new address?
If you are moving to a location that has Spectrum service, and you are a electric current Spectrum customer, they will ask yous to transfer your service rather than abolish and re-sign upwardly. If y'all have more than thirty days between your move-out and motion-in dates, y'all can re-authorize as a new customer past cancelling service prior to the move and starting a new account at your new location. Notwithstanding, in near moves, it is more user-friendly to simply transfer your service, which allows yous to keep all your current services and pricing.
Source: https://www.connectcalifornia.com/internet-service/how-to-cancel-spectrum
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